FAQ
What's the custom order process?
First-Time Customers:
Please follow our guide to measure your nails accurately for the perfect fit. Our customer service team will reach out to assist you throughout the process. Once we receive your confirmed sizes, we'll begin crafting your order and collaborate with you to design your custom set!
Returning Customers:
Our customer experience team will reach out to begin designing your set, using the information we have on file.
How do I size my nails?
Please follow our size guide to measure your nails accurately for the perfect fit. If you need any assistance, feel free to chat with us or email us at info@nailsaria.com.
How do I wear my press-ons?
How to Wear with Adhesive Tabs
How to Wear with Nail Glue
How many times can I reuse my press-on nails?
With proper care, these nail sets can last as long as your favorite pair of jeans! Many of our customers collect a variety of sets and enjoy switching them out frequently. The adhesive tabs provided with your press-on can be removed easily, allowing for multiple uses.
What do the different shapes and lengths look like?
If this is your first time with us, Please fllow our guide to measure your nails accurately for a perfect fit. Our customer experience team will reach out to you to guide you through the experience. Once you send your sizes back to us, we work with you to design your set!
If you are a returning customer, our customer experience team will reach out to work with you to design your set!
Can I order replacement nails?
Absolutely! For easy reorder of replacement nails, simply contact our customer experience team via text message or email us at info@nailsaria.com
Fulfillment Times
Our fulfillment times vary based on design complexity and seasonal traffic.
- Basics: 7–14 days for fulfillment.
- Curated Designs: 20+ days for fulfillment.
- Custom Requests: Fulfillment time varies depending on the nature of the request.
If you need your order by a specific date, please mention it in the "special instructions" section at checkout. Our customer service team will reach out to coordinate and provide a quote for any applicable rush fees.
Return Policy
For bespoke sets, all items are final sale. We take great care in scheduling each order to minimize wait times for all customers. Since each set is crafted to your unique specifications and sizes, we are unable to accept returns or exchanges. We appreciate your cooperation and understanding.
Are your products vegan and cruelty-free?
Yes! All of our products, from the nail tips to the gel polishes we use, are completely vegan and cruelty-free.
Refund Policy
Custom sets are non-refundable after the first 24 hours of ordering. As these sets are crafted specifically to your wishes, we do not accept returns, exchanges, or refunds. If you wish to cancel your order, please email us at info@nailsaria.com within 24 hours of purchase.
Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can address the issue and resolve it promptly.
